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Compliant Procedure

Complaint Procedure

 

Our aim

We do our very best to make sure all information listed on money.co.uk is up-to-date and accurate.

We monitor and update data in our financial comparison tables daily, and thoroughly research and regularly review the information in our guides and articles so you can rely on them to get the information you need.

We also do our very best to ensure compliance with FCA requirements and all other relevant website and privacy standards. Please see our privacy policy and terms and conditions for more information.

How to make a complaint

While we hope that you never have reason to complain, if you do spot any inaccuracies, omissions or oversights in the data or details listed on money.co.uk then please do let us know so that we can fix it.

Here’s how to raise a complaint with us:

What should I do if I find an issue with the financial data in your comparison tables?

If you spot an issue with the data in our comparison tables please send us the following information and our data team will investigate right away:

  1. The name of the provider
  2. The name of the product
  3. The comparison table it appears in
  4. Details of the issue or inaccuracy

Please email: office@zonacredit.eu

What should I do if I find an inaccuracy in a guide?

If you find an inaccuracy in the information within one of our guides or articles please send us the following information and our content team will investigate:

  1. The name of the article or guide
  2. Details of the issue or inaccuracy

Please email: office@zonacredit.eu

What should I do if I find an inaccuracy in your newsletter or update?

If you find issue with the information included in our newsletter or updates please email your concerns to: office@zonacredit.eu

If you wish to unsubscribe from our newsletter please either use the unsubscribe link in the latest email we sent you or send us your request and we’ll remove your details immediately. To do this please email: office@zonacredit.eu

What should I do if I have a problem with a company mentioned on money.co.uk?

If your complaint relates to the products, practices or services provided by a third party company listed on money.co.uk you will need to contact the company directly to raise your concerns.

This is because we are not involved in the provision of any products, services or offers mentioned on zonacredit.eu – we simply provide this information for your reference.

How will you address my complaint?

We endeavour to address and resolve any complaints we receive as swiftly as possible.

We monitor our complaints email address during working, office hours and will acknowledge receipt of any complaint by email within two working days.

Your complaint will be forwarded to the relevant department for investigation and we will keep you updated as to their findings.

We will aim to resolve all complaints within 14 working days. If this is not possible for some reason beyond our control we will explain why this is and set a date in the future by which time we hope to have the issue resolved.

You can request an external review of your complaint if we’ve been unable to resolve it within eight weeks, and you have six months from the date of our final response to refer your complaint to the FOS. These dispute resolution services are free to use.